POSITION SUMMARY:

The Service Centre Manager is responsible for the overall management of an LTL operation.  The successful candidate will lead employees to meet company KPIs, ensuring deliveries are made on time and customer satisfaction is maintained.  The Service Centre Manager will strive to maximize operations efficiencies, reducing costs while maintaining a high level of performance.    


DUTIES/RESPONSIBILITIES/ACCOUNTABILITIES:

Plan daily operational needs to ensure the smooth pick-up and delivery of all shipments
Monitor and analyze all opportunities to reduce costs and improve efficiencies
Provide clear and frequent communication to staff on centre productivity and company policies and procedures
Communicate with dispatch teams to coordinate the movement of equipment and shipments
Responsible for the clean and safe working condition of the facility and equipment
Organize safety teams and facilitate meetings
Lead, educate and develop employees
Implement company policies in all matters including hiring, disciplinary issues and terminations
Communicate with sales team to ensure customer and company needs are met
Assist customers with rate quotes, claim information and scheduling appointments
Ensure all OS&D is identified and processed properly
Identify shipment weight and classification errors  
Review and investigate claims
Monitor actual performance data and gather information for reporting
Oversee the training and development of all new employees


SKILLS & QUALIFICATIONS
In addition to initiative, integrity, strong work ethic and being a team player:

College/University education preferred
Minimum 5 years LTL operations experience
Well-versed in DOT rules and regulations and the Canada Labour Code Part II
Strong leadership, communication and interpersonal skills
Organized with ability to multi-task in a fast-paced environment
Knowledgeable in use of Microsoft Office and Internet

Must screen for requirements

1) Do you have at least 5 years of LTL experience working as a : Service Centre Manager?

2) This position is located in Hamilton Area, is this convenient for you?u have at least 5 years of LTL experience working as a : Service Centre Manager?

Are you well-versed in DOT rules and regulations and the Canada Labour Code Part II?

Hamilton Area, Ontario, Canada

PLEASE DO NOT  APPLY IF YOU DON'T MEET THE REQUIREMENTS

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